About the role
Customer Operations at PAAVS means you're the person guests and hosts trust when something goes wrong (or right). You'll handle inbound support over WhatsApp, email, and chat, coordinate with properties on booking changes, and feed patterns back to the product team to fix root causes.
What you’ll do
Handle inbound guest and host queries via WhatsApp, email, and the help centre
Process booking modifications, cancellations, and refund requests
Liaise with hotel operators to resolve availability or check-in issues
Triage and escalate issues that need engineering or finance involvement
Document common issues and write help centre articles to reduce repeat contacts
What we’re looking for
2+ years in customer support, hospitality operations, or a guest-facing role
Excellent written and spoken Tamil and English; Hindi is a plus
Calm under pressure and empathetic in difficult conversations
Comfortable learning new tools — we use an internal CRM and Slack
Based in or willing to relocate to Puducherry